SPC Office Policies

Financial Policy
  • Co-payments must be paid at time of service. If this payment is not made, you will have to reschedule your appointment.
  • Insurance information must be provided to our office at every appointment. It is up to the patient to ensure our staff has the most current insurance information/identification card on file. If your claim is denied for incorrect insurance information you will be responsible for the entire cost of this visit.
  • Self-pay patients: new patients must pay $75.00 prior to seeing the physician. Any amount charged over this $75.00 can be paid at time of check out or can be billed. Established patients must pay $60.00 prior to seeing the physician. Any amount charged over this $60.00 can be paid at time of check out or can be billed.
  • Unless cancelled at least 24 hours in advance, a missed .appointment fee of $10.00 will be charged to your account. This fee must be paid before another appointment can be made with our office.
  • Our policy is to confirm all scheduled appointments 24-48 hours prior to your appointment. It is up to the patient to confirm our office has correct contact telephone numbers upon scheduling. If we have an incorrect contact number you will still be liable for this fee.
  • Non-covered services are the responsibility of the patient. These include deductibles/ co-insurance/ co-payments and services excluded by your insurance company. It is the patient’s responsibility to know what is or is not covered by their insurance policy. All insurance policies are unique therefore we cannot verify all benefits before treatment.
  • Completion of forms/letters is subject to a $20.00 fee which must be paid prior to release of these documents. These forms include, but are not limited to: disability forms, FMLA forms, motorized wheelchair forms, DMV forms, and letters to employers.
  • Returned check fees are $25.00. If a check is returned to our office for insufficient funds a check in the form of payment will no longer be accepted. Future payments must be paid by cash, money order or credit card.
  • Medical records will be provided to the patient upon completion of a release of medical records form. A fee of $25.00 must be paid prior to delivery of these records. Please note: we do not charge a records fee to other medical facilities or insurance companies.
  • Our office does not bill automobile insurance carriers or workman compensation carriers. The patient must pay $ 100.00 prior to seeing the physician and the remaining balance upon check out. However, if you have medical health insurance coverage we will bill automobile accident claims to those carriers.
  • Past due account balances will be turned over to a collection agency. Just as we make every effort to accommodate you when you are in need of physician care, we expect that you will pay your bill promptly.
  • If you have a hardship or are unable to pay your bill promptly, please contact our billing department to discuss payment options. Failure to do so will result in your account going to collections and we will ask that you seek medical care from another medical practice.
  • If one of our physicians refers you to seek treatment from a specialist, it is your responsibility to schedule that appointment. You will need to contact your insurance company to obtain a list of specialists that are participating with your insurance. Once scheduled you must provide written notice to our office of this scheduled appointment.
  • We require 48 to 72 hour notice for prescription refills. We cannot guarantee a refill will be issued in less than 48 hours therefore do not wait until your prescription has run out to seek a refill.

SPC Vaccine Policy

As medical professionals, we at Shifa Pediatric Clinic PLLC, firmly believe that vaccinating children on schedule with currently available and approved by Center for Disease Control (CDC) are crucial to every child’s health. We will be happy to discuss any questions you may have about vaccines. However, we highly recommend all patients to adhere to the vaccination schedule endorsed by the American Academy of Pediatrics (AAP).

  • The recommended vaccines and the schedule of administration are the outcome of years of scientific study and data-gathering on thousands of children by the brightest scientists and physicians.
  • We firmly believe in the effectiveness of vaccines to prevent serious illness and saving lives.
  • We firmly believe in the safety of vaccines.
  • We firmly believe that all children and young adults should receive all of the recommended vaccines according to the schedule published by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP).
  • We firmly believe that vaccinating children and young adults may be the single most important health promoting intervention we perform as health care providers, and that you can support as parents/caregivers.


Please review this document carefully and retain it for future review. This Notice describes how your medical information may be used and disclosed by Shifa Pediatric Clinic PLLC. It further details how you or your personal representative may gain access to this information.
The Health Insurance and Portability and Accountability Act (HIPAA) of 1996 require all health care providers to provide all of their patients a Notice of Privacy Practices (Notice). SPC uses your Protected Health Information to carry out treatment, obtaining payment for treatment and conducting health care operations and other purposes permitted or required by law. This Notice describes how SPC may use and disclose this Protect Health Information, your rights to access this information and to control its use and disclosure.
Protected Health Information includes any written or oral health information, including demographic data which may be used to identify you. This information is created or received by your health care provider and it relates to your past, present or future physical or mental health condition.
For the purposes described in this Notice, disclosures of your Protected Health Information may be made by electronic, facsimile, verbal, written or any other means permitted by the HIPAA Privacy Regulations or State law. The quantity of information used or disclosed will be limited to the minimum required for each use or disclosure.

Important Phone Numbers

Life Threatening Emergency:
Call  911 
Poison Control: 800-222-1222
Tel: (919) 300 - 7726
Fax: (919) 300 - 7688
After Hours:
Please call (919) 300 - 7726 and leave a detail message with primary reason, your name & phone number; our 'on-call' Physician will return your call ASAP


Please note our new hours of operation: We will be open between 9am - 1pm on Fridays to accommodate busy parents and sick patients. We will be closed on Saturday and Sunday 
For Established Patients: Patient Portal feature is implemented and ready to use. You can access it to view your recent and past office visits, medications and more... Click 'Patient Portal' to access it..